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Returns & Delivery

Returns Policy

If you are unhappy with your purchase you can return an item to us. Within the European Union, customers have the right to withdraw from the purchase of an item within seven working days beginning the day after the date that the item is delivered. It must be in its original condition and returned to us at our address shown above. Please call us or email us for a Returns Number. We recommend that you receive a proof of posting or send it by recorded delivery. Please note that we can only offer refunds on orders returned in the original packaging (for example; if you wish to return a jelly roll then please do not unwrap it). We cannot accept returns of fabric cut to your specific requirements. We will issue a full refund less any discount that was applied to the item. Please also note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective and therefore postage and packaging charges are refundable. If we have to collect an item for you we reserve the right to recover the costs of collection from you. This does not affect your statutory rights.

  • You have 14 calendar days to return an item from the date you received it. 
  • Only items that have been purchased directly from Us.
  • Please ensure that the item you are returning is repackaged with all elements.

Ship your item back to Us

Firstly Print and return this Returns Form to:

1 Street


Please remember to ensure that the item you are returning is repackaged with all elements.


For more information, view our full Returns and Exchanges information.

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